1. Agreement to these terms
These Terms of Service (“Terms”) are a binding agreement between you and Voyance Vision, Inc. (“Voyance,” “we,” “us,” or “our”), a Delaware corporation. They govern your access to and use of Clair, our AI personal assistant, along with our applications for Mac and iOS and our websites at getvoyance.com, meetclair.ai, and tryvoyance.com (together, the “Service”).
By creating an account or otherwise using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.
2. The short version
This summary is for convenience only and is not a substitute for the full Terms below.
- You’re in control. You choose what to connect, and you can disconnect or delete it at any time.
- You own your content. You grant us only the limited rights we need to run the Service for you. We don’t use your content to train AI models.
- Clair works at your direction. She can carry out actions you explicitly request or approve, but she can make mistakes.
- It keeps improving. We update the Service over time, and it’s provided “as is.”
- Disputes. Most disputes are resolved by arbitration, and you waive class actions — unless you opt out within 30 days.
3. Who can use Clair
You must be at least 13 years old to use the Service. If you are under the age of majority where you live, you may use the Service only with the involvement and consent of a parent or legal guardian who agrees to these Terms. To purchase a subscription or otherwise enter into this agreement on your own, you must be an adult with the legal capacity to form a contract. By using the Service, you represent that you meet these requirements and that the information you provide is accurate.
4. The Service
Clair connects to the messages, email, calendars, contacts, meetings, and other services you choose, and organizes the plans, promises, people, and details found there into briefings, reminders, and other assistive features.
We continuously develop and improve the Service. Like any software, it may contain errors, and it may change, be interrupted, or be temporarily unavailable from time to time. We may add, modify, or remove features, and we may offer some features as previews or experiments that are identified as such and may be less stable. How we handle changes to the Service is described in Section 14.
5. Your account
You are responsible for your account and for keeping your credentials confidential. You agree to provide accurate information, to keep it up to date, and to notify us promptly at support@getvoyance.com if you suspect unauthorized access to your account. You are responsible for activity that occurs under your account, except to the extent caused by our failure to meet our obligations. Do not share your account or let others use it.
6. Connecting third-party accounts and services
Clair works by connecting to accounts and services you already use, such as Google and Apple, and the other integrations we offer. When you connect a service, you authorize Voyance to access and process the information in that account as needed to provide the Service, and you represent that you have the right to grant that access.
Your use of a connected service remains subject to that provider’s own terms and privacy policy. You are responsible for complying with them, and we are not responsible for the acts, omissions, availability, or content of third-party services. You can disconnect a service or revoke Clair’s access at any time, through Clair or through the provider.
7. Acceptable use
You agree not to, and not to help anyone else:
- Use the Service to violate any law, or to infringe or misappropriate anyone’s rights;
- Connect accounts or content you don’t have the right to access or share;
- Attempt to access another user’s data, or gain unauthorized access to the Service or its systems;
- Reverse engineer, decompile, or attempt to extract source code, except to the extent this restriction is prohibited by law;
- Interfere with or disrupt the integrity or performance of the Service, or probe or scan it for vulnerabilities without our permission;
- Use the Service to build a competing product, or to train a machine-learning model;
- Use bots, scrapers, or automated means to access the Service outside our documented interfaces; or
- Use the Service to send spam, malware, or harmful, harassing, or unlawful content.
8. Your content and the rights you grant us
You own your content. As between you and Voyance, you retain all rights to the information you connect and the content you provide (“Your Content”). We do not claim ownership of it.
You grant Voyance a limited, worldwide, non-exclusive, royalty-free license to access, store, process, transmit, and display Your Content solely as needed to operate, secure, and provide the Service to you, and to improve the Service in ways that do not involve training generalized AI models on Your Content. This license exists only to run the Service and ends when you delete the content or close your account, except for copies retained in backups for a limited time or as required by law.
We do not use Your Content to advertise to you, to sell to third parties, or to train generalized or non-personalized AI or machine-learning models, and we require our providers not to do so. You are responsible for Your Content and for having the rights necessary to give us the license above.
9. What Clair does, and what you are responsible for
Clair uses artificial intelligence to organize information and make suggestions. AI can be wrong: it may miss things, misinterpret them, or generate information that is inaccurate or incomplete. You should independently verify anything important before relying on it, and you are responsible for your own decisions and actions.
Most of what Clair does is noticing, organizing, reminding, and suggesting. Clair can also carry out actions you explicitly request or approve — for example, sending a message you asked her to send, creating or updating a document, adding a comment or issue in a connected work tool, or scheduling a meeting. She acts only on your instruction or with your approval, and she does not decide on her own to contact people, spend money, or make commitments for you.
When Clair carries out an action at your request, you are responsible for that action and its consequences, just as if you had taken it yourself — including anything Clair sends, creates, or schedules on your instruction. Review what she proposes before you approve it. The Service is not a substitute for professional advice (legal, financial, medical, or otherwise).
10. Subscriptions, billing, and payments
The Service offers both free and paid plans, and some features require a paid subscription. Before you subscribe, we describe the price and what’s included, and these Terms continue to apply to your use of the Service.
Before you subscribe, we show you the price, the length of the billing period, what is included, and how to cancel. Paid subscriptions renew automatically at the end of each billing period at the then-current price, unless you cancel first. You can cancel at any time, and cancellation takes effect at the end of the billing period you have already paid for — you keep access until then. Whoever processes your payment for the subscription you bought handles that payment and any refund under its own terms, and your purchase may also be governed by those terms.
Except where required by law or stated otherwise, payments are non-refundable, and you are responsible for applicable taxes. We may change our prices, and we will give you advance notice of changes that affect an active subscription.
11. Our intellectual property
The Service, including the Clair software, our websites, and the Voyance and Clair names, logos, and branding, is owned by Voyance and its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for your personal, non-commercial use. We reserve all rights not expressly granted. You may not use our names or logos without our prior written permission.
12. Feedback
If you send us ideas, suggestions, or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free license to use it for any purpose, without obligation or compensation to you. Feedback is voluntary, and we are free to use it to improve the Service.
13. Third-party services
The Service integrates with and links to third-party services. Those services are provided by their own operators under their own terms, and we do not control and are not responsible for them. Your use of a third-party service is between you and that provider.
14. Changes to the Service
We are continuously improving Clair, and we may add, change, suspend, or discontinue any part of the Service at any time. Where a change materially reduces the core functionality you rely on, we will make reasonable efforts to notify you. We are not liable to you or any third party for modifying, suspending, or discontinuing the Service, though your other rights under these Terms and applicable law continue to apply.
15. Termination
You can stop using the Service and close your account at any time. We can suspend or terminate your access if you breach these Terms, if we reasonably believe your use creates risk or legal exposure, or if we discontinue the Service. Where practical and lawful, we will give you notice.
When your account is closed or terminated, your right to use the Service ends, and we will delete or de-identify Your Content as described in our Privacy Policy, subject to legal retention requirements. Sections of these Terms that by their nature should survive — including ownership, disclaimers, limitations of liability, indemnification, and dispute resolution — will survive termination.
16. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, VOYANCE DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT ITS OUTPUTS WILL BE ACCURATE OR COMPLETE.
Because Clair relies on AI and on third-party services, you use it at your own discretion and risk. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.
17. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, VOYANCE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
TO THE FULLEST EXTENT PERMITTED BY LAW, VOYANCE’S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). These limitations apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.
18. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Voyance and its officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your misuse of the Service, your violation of these Terms or applicable law, or your violation of the rights of a third party, including in connection with content or accounts you connect.
19. Dispute resolution and arbitration
Please read this section carefully — it affects your legal rights.
Informal resolution first. If you have a dispute with us, contact legal@getvoyance.com first. We’ll try to resolve it informally, and we ask that you give us 60 days to do so before starting a formal proceeding.
Binding arbitration. If we can’t resolve a dispute informally, you and Voyance agree to resolve it through final and binding individual arbitration, rather than in court, except as set out below. The arbitration will be administered by a recognized arbitration provider under its consumer rules, and may take place by phone, video, in writing, or in a mutually agreed location. The arbitrator decides the dispute and can award the same relief as a court on an individual basis.
Class-action waiver. You and Voyance agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims.
Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or equitable relief in court to protect its intellectual property or address unauthorized access to the Service.
Your right to opt out. You can opt out of this arbitration agreement (including the class-action waiver) by emailing legal@getvoyance.com within 30 days of first accepting these Terms, with your name and a statement that you opt out of arbitration. Opting out won’t affect any other part of these Terms.
20. Governing law
These Terms and any dispute arising out of them are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. To the extent a dispute is not subject to arbitration and is not brought in small-claims court, you and Voyance agree to the exclusive jurisdiction of the state and federal courts located in Delaware, and each party consents to personal jurisdiction there. Nothing in this section limits any mandatory consumer-protection rights you have under the law of your home country or state.
21. Changes to these terms
We may update these Terms from time to time. When we do, we’ll revise the “Last updated” date above, and if the changes are material we’ll provide additional notice (for example, by email or an in-app notice). Changes are effective when posted, and your continued use of the Service after that means you accept the updated Terms. If you don’t agree, stop using the Service.
22. General terms
- Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Voyance about the Service and replace any prior agreements on that subject.
- Severability. If any provision is found unenforceable, the rest stays in effect, and the unenforceable provision is limited to the minimum extent necessary.
- No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
- Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
- Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
- Notices. We may provide notices to you by email or through the Service. You may send legal notices to legal@getvoyance.com.
- Apple. If you download our app from the Apple App Store, your use is also subject to Apple’s Licensed Application End User License Agreement. These Terms are between you and Voyance, not Apple; Apple is not responsible for the app or its content, but Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.