Privacy Policy
Effective July 13, 2026 · Last updated August 9, 2026
The short version. Voyance builds Clair, a personal assistant that reads the messages, email, calendar events, and connected services you choose to give her, so she can keep track of your plans, promises, people, and details. We use your data to run that service for you — nothing else. We don’t sell it, we don’t use it to train AI models, and neither do the providers we rely on. You can access, export, or delete your data at any time by emailing privacy@getvoyance.com. The full terms are below.
1. Who we are and what this covers
This Privacy Policy explains how Voyance Vision, Inc. (“Voyance,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information. Voyance is the company behind Clair, an AI personal assistant available through our applications for Mac and iOS and related websites, including getvoyance.com, meetclair.ai, and tryvoyance.com (together, the “Service”).
This policy applies to personal information we process as a controller — that is, where we decide how and why the information is used. It covers information about people who use Clair, who sign up for an account, and who visit our websites.
When you connect an account or service to Clair, Clair processes the information in that account to provide the Service to you. You remain in control of that information: you choose what to connect, you can review what Clair has gathered, and you can disconnect or delete it at any time.
2. The short version
- You decide what’s connected. Clair only sees the accounts and sources you connect, and you can change that at any time.
- Your life is not training data. We do not train AI models on your content, and we require our AI providers not to either.
- We don’t sell your data. We share it only with the service providers who help us run Clair, and only so they can do that.
- Every answer has a receipt. When Clair surfaces something, she shows the source, so you can verify or correct it.
- Delete or export, any time. Email privacy@getvoyance.com and a person will help you.
3. Information we collect
3.1 Information you give us
- Account and contact details — such as your name, email address, phone number, and the credentials you use to sign in.
- Sign-up and onboarding information — the details you submit when you create an account or answer onboarding questions.
- Payment information — when you buy a subscription, payment is handled by our payment processor. We receive confirmation of your subscription and limited billing details, not your full payment card number.
- Support and communications — the messages you send us, and the contents of your requests when you contact support or reach out by email.
3.2 Information from the accounts and services you connect
This is the information that lets Clair be useful. With your permission, and only for the sources you choose to connect, Clair accesses:
- Messages — the content and metadata of messages in connected messaging accounts (for example, Apple Messages, Telegram, or Signal), including who a message is from, when it was sent, and what it says.
- Email — the content, headers, attachments, and metadata of email in connected accounts (for example, Gmail or iCloud Mail).
- Calendar — events, invitations, attendees, times, locations, and notes in connected calendars (for example, Google Calendar or iCloud Calendar).
- Contacts — the names, relationships, and contact details in your address book and connected accounts, so Clair understands who you mean when you refer to someone.
- Meetings — details and, where you enable it, transcripts of online meetings (for example, Zoom or Google Meet).
- Other connected services — information from the other apps and services you connect through our integrations (for example, work tools like Notion, Slack, or Linear; travel, delivery, and errand services; and receipt, order, and delivery details that appear in those services).
Some of this information is sensitive, and it may include information about other people who appear in your messages, email, and calendar. Clair sees those people only as they already appear in your own accounts — the same context any assistant in your life would have. We do not enrich those records from outside sources, and we do not make one person’s data available to anyone else’s Clair.
3.3 What you create and share in Clair
Beyond the sources you connect, Clair collects what you do and add inside the app:
- Your conversations with Clair — everything you say to her and everything she says back, including the requests you make and the context you give her.
- Searches — the searches you run in Clair, and the web searches Clair runs on your behalf when you ask her to look something up.
- Photos and files you upload or attach — the profile photo you set, and any other photos, camera images, documents, and files you choose to send to Clair or attach to something. Clair accesses your photo library, camera, and files only when you choose to share something from them.
- Contact photos — where you enable contacts, the photos attached to people in your address book, which Clair may use to personalize the artwork she generates for you.
- Voice notes and recorded audio — audio you choose to record for voice input or voice notes, which is transcribed so Clair can act on what you said and pull out details such as events and trips.
3.4 Information we collect automatically
- Device and technical data — such as device type, operating system, app version, language, and IP address.
- Usage data — how you interact with Clair and our websites, including features used, actions taken, and diagnostic and crash information.
- Cookies and similar technologies — on our websites, as described in Section 9.
3.5 Location
If you turn on Location Services for Clair on iPhone, Clair collects your device’s location — precise or approximate, depending on the permission you grant — while you are using the app. She uses it to show you local weather, estimate travel time to where you are going, understand nearby context such as what is around you or how far you are from your next event, and generally make her assistance more relevant to where you actually are.
Your location is sent to Voyance’s systems to produce those results, and to Open-Meteo, the weather service we use, when Clair looks up conditions or a forecast for your area. We do not use your location for advertising, ad profiles, or tracking, and we do not sell it or share it for cross-context behavioral advertising.
Clair does not collect your location in the background. She collects it only in the foreground, while the app is open and you are using it. You can stop location collection at any time in iOS Settings → Privacy & Security → Location Services → Clair, or by turning Location Services off entirely. Clair keeps working without it — the features that depend on where you are will simply be less specific.
3.6 Information from third parties
We may receive limited information from the identity, infrastructure, analytics, and advertising providers we work with — for example, confirmation that you authenticated with a connected account, or aggregated measurement about how people find our websites.
4. How we use your information
We use personal information to:
- Provide, operate, and maintain Clair — including reading the sources you connect to surface plans, reminders, briefings, people details, and open loops, always with the source attached;
- Set up and secure your account, and authenticate you;
- Respond to your requests and provide customer support;
- Understand how the Service is used so we can fix problems and improve it;
- Communicate with you about the Service, including service updates and product announcements;
- Protect the Service, our users, and the public against fraud, abuse, and security threats; and
- Comply with our legal obligations and enforce our agreements.
We do not use the content of your connected accounts to build advertising profiles, and we do not use it to train generalized AI or machine-learning models. See Section 5.
5. How Clair’s AI processes your data
Clair requires AI to work. We do not offer a non-AI mode, and we ask for your consent to AI processing when you set up your account. We use two third-party AI providers, each for a different part of the job:
- OpenAI processes the account content Clair reasons over — your conversations with Clair, synced messages and email, calendar items, contacts and people profiles, tasks, projects, trips, notes, images, and your search requests — to power Clair herself, along with analysis, organization, summaries, people profiles, search, and image understanding.
- Google Gemini processes voice-note audio, to transcribe it and pull out event and trip details, and processes artwork instructions together with profile and reference photos to create the personalized artwork you see in Clair.
We design this processing around three commitments:
- No training on your data. We do not use your content to train, fine-tune, or improve our own or any general-purpose AI models, and we require our AI providers, by contract, not to use your data to train or improve their models.
- Zero data retention. Both providers are configured for zero data retention. They process your data to generate a result for you and do not retain it afterward or use it to build their own products.
- In service of a feature you can see. Your data is used only to power features that are visible to you in Clair — never repurposed for something you didn’t ask for.
Most of what Clair does is noticing, organizing, reminding, and suggesting. She can also carry out actions you explicitly ask for or approve — for example, sending a message you asked her to send, creating a document, or scheduling a meeting. She does not take those actions on her own initiative, and she does not make commitments for you without your say-so. Because AI can be wrong, check anything that matters before relying on it.
6. Legal bases for processing (EEA/UK)
If you are in the European Economic Area, the United Kingdom, or Switzerland, we process your personal information under the following legal bases:
- Performance of a contract — to provide the Service you sign up for and the features you use.
- Consent — where you connect an account or source, or where you give consent for certain processing (such as some cookies). You can withdraw consent at any time.
- Legitimate interests — to secure, maintain, and improve the Service, and to communicate with you, where those interests are not overridden by your rights.
- Legal obligation — where we must process information to comply with the law.
Where we process special categories of data (for example, information that may appear in your messages or email), we do so on the basis of your explicit consent to connect that source, or as otherwise permitted by law.
8. Google user data and Limited Use
When you connect a Google account (for example, Gmail or Google Calendar), Clair accesses your Google data through Google’s APIs and only with the permissions you grant during Google’s consent screen. You can review and revoke Clair’s access at any time in your Google Account permissions.
Voyance’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. In particular:
- We use Google user data only to provide and improve the user-facing features of Clair that are visible to you.
- We do not transfer or sell Google user data for advertising, and we do not use it to serve ads.
- We do not use Google user data to train generalized or non-personalized AI or machine-learning models, and we do not allow our providers to do so.
- Humans do not read your Google user data except with your affirmative consent (for example, when you ask us to help with a specific item), where necessary for security, to comply with the law, or in aggregated and anonymized form for internal operations.
10. How long we keep your data
We keep personal information for as long as your account is active and as needed to provide the Service. When you delete specific items or close your account, we delete the associated personal information from our active systems within a commercially reasonable period, and from backups on our normal backup cycle, unless we are required to keep it to comply with the law, resolve disputes, or enforce our agreements.
What happens when you disconnect a source. Disconnecting a source stops Clair’s future access to it and removes the credentials and tokens we hold for that account, so we cannot read anything new from it. Information Clair already imported from that source stays in your account, so the plans, reminders, and people details built from it keep working. If you want that imported information gone too, you can delete the specific items, ask us to delete everything from that source, or delete your account — which removes it along with the rest of your data.
You can request deletion at any time as described in Section 13.
11. How we protect your data
We protect your information using industry-standard safeguards, including:
- Encryption — data is encrypted in transit using TLS and at rest using AES-256.
- Access controls — data is stored in isolated, access-controlled infrastructure. Internal access is limited to the smallest group needed to operate, secure, and support the Service, and access is logged.
- Operational security — we perform ongoing security reviews. We are GDPR- and CCPA-aligned, and our SOC 2 Type II certification is in progress.
No method of transmission or storage is perfectly secure, but we work hard to protect your information and to notify you and the relevant authorities of a breach where the law requires it.
12. International data transfers
Voyance is based in the United States, and we and our service providers may process your information in the United States and other countries. Where we transfer personal information out of the EEA, the UK, or Switzerland, we rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses (and the UK Addendum), or another lawful transfer mechanism. You can contact us for more information about these safeguards.
13. Your privacy rights
No matter where you live, you can:
- Access the personal information we hold about you;
- Correct information that is inaccurate;
- Delete your information;
- Export a copy of your information in a structured, commonly used, machine-readable format; and
- Withdraw consent or disconnect a source at any time. Disconnecting stops future access and removes the stored credentials; data already imported remains until you delete it or your account (see Section 10).
If you are in the EEA, the UK, or Switzerland, you also have the right to restrict or object to certain processing, and the right to lodge a complaint with your local data protection supervisory authority. We would appreciate the chance to address your concerns first.
To exercise any of these rights, email privacy@getvoyance.com. We will verify your request and respond within the timeframes required by law. We will not discriminate against you for exercising your rights.
14. California privacy rights
If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) gives you specific rights. In the past 12 months, we have collected the following categories of personal information, and we disclose each category to our service providers and subprocessors (described in Section 7) as needed to run the Service.
| Category | Examples | Collected |
|---|---|---|
| Identifiers | Name, email, phone, account ID, IP address, device identifiers | Yes |
| Customer records | Contact details and account information | Yes |
| Commercial information | Subscription and transaction records | Yes |
| Internet/network activity | Usage, interactions, diagnostic data, and the searches you run in Clair | Yes |
| Audio, electronic, and visual information | Voice notes and recorded audio and their transcripts; photos, files, and contact photos you share with Clair | Yes |
| Geolocation | Precise or approximate device location when you enable Location Services for Clair on iPhone, used in the foreground for weather, travel time, and nearby context; approximate location from IP address | Yes |
| Professional/employment | Work information appearing in connected work tools | If connected |
| Sensitive personal information | Contents of your messages, email, and conversations with Clair, voice-note audio and transcripts, photos and files you share, precise geolocation where you enable it, and account log-in credentials | Yes |
| Inferences | Profiles about your plans, people, and preferences that Clair builds to assist you | Yes |
We collect this information for the business purposes described in Section 4. We use and disclose sensitive personal information only to provide the Service you request and for the other purposes permitted by law — not to infer characteristics about you. You have the right to limit our use of sensitive personal information; because we already limit it to providing the Service, no further action is required, but you may contact us with questions.
As a California resident you have the right to know, delete, and correct your personal information, and to opt out of the “sale” or “sharing” of personal information. We do not sell your personal information, and we do not share the content of your connected accounts for cross-context behavioral advertising. Our public websites do use advertising and analytics cookies that may be considered “sharing” under California law (see Section 9). To opt out, you can:
- Use a browser or extension that sends the Global Privacy Control (GPC) signal, which we honor as a valid opt-out for the browser that sends it;
- Adjust cookie and tracking settings in your browser; or
- Email privacy@getvoyance.com with the subject “Do Not Sell or Share.”
You may exercise these rights yourself or through an authorized agent. To make a request, email privacy@getvoyance.com. We will verify your identity before responding and will not discriminate against you for exercising your rights.
15. Children’s privacy
The Service is not directed to children, and we do not knowingly collect personal information from children under 13 (or under 16 where local law requires) without verifiable parental consent. If you believe a child has provided us personal information, contact privacy@getvoyance.com and we will delete it.
16. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above, and if the changes are material we will provide additional notice (for example, by email or an in-app notice). We encourage you to review this policy periodically.
17. How to contact us
Voyance Vision, Inc. is the controller of your personal information. For any privacy question, request, or complaint, contact us:
- Privacy requests: privacy@getvoyance.com
- Legal notices: legal@getvoyance.com
- Mailing address: Voyance Vision, Inc., 320 Alabama St #1, San Francisco, CA 94110, USA
We answer with a person.